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Cat-Event VoIP Readiness & Continuity Runbook
A step-by-step 'before, during, and after' playbook for storm weekends. Designed for P&C insurance CTOs, executives, and administrative staff to ensure claims and operations continuity when it matters most.
- Call routing changes and overflow queue strategies
- Failover verification and escalation contacts
- Remote-adjuster readiness standards
- Communication templates for stakeholders
- Single operating plan for chaotic events
- Compliance-ready recording retention guidance
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