Clayborn Construction Cuts Phone Costs and Call Interruptions With Hosted PBX
How a 200+ employee construction contractor reduced phone expenses by 80% and eliminated call chaos with smart call routing.
Overview
Clayborn Construction, Inc. (CCI), a union-affiliated contractor in New York with 200+ employees including skilled craftsmen across multiple job sites, ran their entire main office operation with just four people.
Their legacy phone system made coordination harder: every phone rang on every call, forcing whoever was free to answer and manually transfer, while piles of telemarketer calls disrupted work repeatedly.
Legacy System
Hosted PBX
$1,600
Monthly Savings
50%
Fewer Telemarketer Calls
4 Staff
Managing 200+ Employees
Real Operational Stakes in an Overloaded Office
With only four people running the entire main office for a 200+ employee operation, every inefficiency in their phone system created real operational friction.
No Advanced Call Handling
Their legacy system lacked advanced call-handling functions, creating inefficiency and wasted time.
Every Phone Rang on Every Call
Every call rang on every phone, forcing whoever was free to answer and manually transfer to the right person.
Telemarketer Disruptions
Piles of telemarketer calls disrupted work repeatedly, pulling focus from critical coordination tasks.
Overpaying for Outdated Service
They were paying more than $600/month for basic service and $2,000/month total for an outdated experience.
Cloud Voice That Fits a Fast-Moving Contractor
CCI adopted JetWave’s VoIP solution after online research by their general manager, gaining immediate improvements in call handling and cost efficiency.
Hosted PBX Greetings
The hero feature: automated greetings route incoming calls to the appropriate person, reducing chaos and improving communication flow.
Easy Self-Service Setup
The hosted PBX was easy to install and monitor without needing IT help, letting CCI implement quickly.
Multi-Site Coordination
Seamless communication between the main office and multiple job sites keeps projects running smoothly.
Predictable Monthly Pricing
Clear, predictable pricing replaced the unpredictable costs of maintaining legacy equipment.
Professional, Productive, and Cost-Effective
The new system boosted productivity while improving how the business presents itself to clients and suppliers.
80% Cost Reduction
Phone expenses dropped from $2,000 to $400 per month, saving $19,200 annually.
50% Fewer Interruptions
Telemarketer calls dropped by half, helping the small office team stay focused on real work.
Immediate Implementation
Easy to install and monitor without IT help, CCI benefited from day one.
Professional Image
Automated call routing presents a more professional image to clients and suppliers.
— Nathan Penateka, General Manager
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