Commercial Law Firm Eliminates Costly Phone Outages and Empowers Mobile Work
How a 170-person law firm with regional offices gained continuous connectivity and seamless mobile collaboration with cloud PBX.
Overview
A commercial law firm with 170 team members across more than a dozen regional offices had invested in standalone PBXs at each location, but the model created serious operational risk and complexity.
With much of the firm’s work happening at client sites and remotely, staff couldn’t interact seamlessly with office communication tools while on the go, creating friction in a client-driven business.
Standalone PBXs
Cloud PBX
170+
Team Members Connected
12+
Offices Unified
24/7
Monitoring & Support
High-Stakes Outages + Fragmented Systems
The firm's standalone PBX model at each location created serious operational risk and complexity that threatened client relationships.
No Disaster Recovery Path
A transmission line outage left one office without phone service for days, a costly disruption for a client-driven business.
Inconsistent Maintenance
Limited IT staff led to poorly maintained systems across offices with inconsistent updates and configurations.
Mobile Work Friction
Staff working at client sites and remotely couldn't interact seamlessly with office communication tools while on the go.
Cloud PBX Built for Multi-Site and Work-From-Anywhere
The firm moved to JetWave’s cloud-based PBX platform, gaining stronger outage protection and richer telephony capabilities without increasing spend compared to maintaining legacy PBXs.
Cloud Auto Attendant
Cloud-based auto attendant manages and routes inbound calls more effectively across all office locations.
Call Center Capabilities
Structured call handling and coverage support ensures clients always reach the right team member.
Unified Communications
A unified communications application gives staff consistent tools across devices and locations, improving productivity.
24/7 Monitoring & Support
Proactive monitoring and around-the-clock support resolves issues before they escalate and disrupt service.
Always-On Architecture Delivers Results
Instead of relying on one internal IT staff member plus a consultant, the firm gained enterprise-grade reliability and support.
Continuous Connectivity
Calls are transparently shifted between cloud nodes during outages for uninterrupted service.
Mobile Productivity
Consistent experience on desk phones, laptops, smartphones, and tablets, whether in-office or remote.
Improved Scalability
Hosted architecture with plug-and-play devices makes adding new offices and staff seamless.
Proactive Support
24/7/365 monitoring and support catches and resolves issues before they impact operations.
— Firm Partner
© 2026 JetWave. Connecting communities when they need it most.