JetWave Powers Reliable, Scalable Voice Infrastructure for Quicken
How a leading personal finance platform gained enterprise-grade voice reliability while simplifying operations and reducing costs.
Overview
Quicken, a leading personal finance and budgeting platform serving millions of customers, needed a carrier partner to provide a reliable voice backbone for customer support and IVR operations.
Their existing setup was strained by fluctuating call volumes, manual operational overhead, and the complexity of managing multiple systems for provisioning, reporting, and monitoring.
Legacy Systems
Cloud Voice
99.99%
Uptime Reliability
Automated
Provisioning & Porting
Usage-Based
Flexible Pricing
High-Stakes Reliability + Complexity Problems
Quicken's support and IVR channels required consistent uptime and clear call quality, but their setup was being strained by several operational realities.
Reliability Risk
They needed dependable uptime and call quality for customer-facing support and IVR operations.
Fluctuating Demand + Cost Pressure
Call volumes changed with customer demand, but high fixed costs limited flexibility.
Operational Overhead
Manual porting, billing, and compliance work pulled focus from higher-value initiatives.
Too Many Systems
Provisioning, reporting, and monitoring across multiple systems created unnecessary complexity.
Modern Cloud Voice Built for Scale
Quicken selected JetWave as a voice partner to simplify operations while ensuring consistent uptime, using a modern, API-driven platform built for scalability and visibility.
Automated Provisioning
JetWave's API integrations enabled Quicken to automate provisioning so scaling communications didn't require heavy manual work.
Streamlined Porting
Number porting was managed with far less manual effort, reducing administrative burden on the team.
Geographically Redundant Infrastructure
Quicken can rely on redundant infrastructure across multiple regions for the reliability support teams depend on.
Usage-Based Pricing
Flexible usage-based pricing supports growth without heavy fixed costs, aligning expenses with actual demand.
Visibility + Control Without Extra Systems
Instead of juggling multiple tools, Quicken gained the ability to monitor performance through JetWave’s platform and reduce complexity through automation and consolidation.
Rapid Scaling
Scale customer communications quickly through automated provisioning without manual bottlenecks.
Simplified Operations
Offloaded billing, porting, and compliance tasks, freeing the team to focus on higher-value work.
Consistent Quality
Delivered consistent uptime and call quality with a resilient, geographically distributed voice network.
White-Label Capabilities
Maintained branding via white-label capabilities while outsourcing voice operations.
— Quicken Leadership
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